Ratings and Reports
Learn how to rate drivers fairly and report incidents when needed.
How to Rate Drivers
Your ratings help maintain service quality. Be honest and fair.
5 stars
Excellent — exceptional driver and perfect service.
Use when the driver exceeded your expectations.
4 stars
Very good — professional and courteous driver.
Use for above-average service.
3 stars
Good — adequate service with no issues.
Use when the service was satisfactory.
2 stars
Fair — service below expectations.
Use when there were minor issues.
1 star
Poor — service far below expectations.
Use only for serious quality issues.
When to File a Report
Report immediately if you witness or experience any of these situations.
Inappropriate conduct
Aggressive, offensive, or disrespectful behavior.
High severity
Safety
Dangerous driving, poor vehicle condition, or a safety risk.
Critical severity
Harassment
Any harassment, inappropriate comment, or sexual misconduct.
Critical severity
Discrimination
Discriminatory treatment based on any personal characteristic.
High severity
Payment issues
Incorrect or extra charges, or payment method problems.
Medium severity
Unsuitable vehicle
Vehicle differs from its listing or is in poor condition.
Medium severity
Investigation Process
See how each report is investigated.
Report received
The report is logged and you receive confirmation.
Initial review
The team checks basic ride details.
Investigation
We review data, history, and other evidence.
Resolution
We take appropriate action and notify you.
Consequences of False Ratings
False or malicious ratings may result in penalties.
Rating removed
False or malicious ratings are removed.
Warning
A first incident may result in guidance and a warning.
Temporary suspension
Repeated incidents may temporarily suspend the account.
Ban
Serious or repeated cases may cause a permanent ban.
Important Information
Response time
Critical cases are prioritized; regular cases may take up to five business days.
Confidentiality
Reports are handled confidentially and your data is protected.
Feedback
You will be notified of the investigation outcome.
Fair ratings
Rate the real experience without retaliation or improper gain.
Need to File a Report?
Our team is ready to help.