Conduct and
Behavior Rules
Learn the expected professional conduct and prohibitions that keep rides safe and pleasant.
Expected Conduct
Recommended practices for a positive professional experience.
Professionalism
Always keep a professional, courteous, and respectful attitude with every passenger.
Clean Vehicle
Keep the vehicle clean, sanitized, and in good condition.
Punctuality
Be on time. Arrive as scheduled and communicate delays when needed.
Safety
Drive safely, follow traffic laws, and prioritize passenger safety.
Prohibited Actions
These actions are strictly prohibited and may result in severe penalties.
Smoking in the Vehicle
Smoking inside the vehicle is strictly prohibited, even with no passengers.
Alcohol or Drugs
Driving under the influence is prohibited. Violations result in immediate ban.
Harassment or Misconduct
Any harassment, inappropriate comments, or misconduct is prohibited.
Discrimination
Discriminating against passengers for any reason is not allowed.
Refusing Passengers
Refusing passengers for discriminatory reasons is not allowed. Accept all valid rides.
Unauthorized Extra Charges
Do not charge beyond the app fare. Do not request or accept extra payments.
Consequences for Violations
Depending on severity, different measures may apply.
Light
For minor behaviors with limited impact.
- Negative rating
- Email warning
- Guidance
Moderate
For important rule violations or misconduct.
- Temporary suspension
- 7 to 30 day block
- Mandatory review
Severe
For illegal, aggressive, or life-threatening behavior.
- Permanent ban
- Report to authorities
- Immediate block
Important Information
Report Problems
If you witness or experience passenger misconduct, report it immediately through the app.
Ratings
Your ratings help maintain service quality. Be honest and fair when rating passengers.
Emergencies
In an emergency, use the in-app emergency button or call the authorities (190, 192).
Questions or Need Help?
Our team is ready to help. Get in touch.