Safety and
Emergency Rules
Safety protocols, how to report incidents, and tips to stay protected on rides.
Safety Protocols
Resources available for your protection.
Emergency Button
Use the in-app emergency button to connect directly with our 24/7 safety center.
Contact Authorities
In immediate risk, call 190 (Police) or 192 (SAMU) right away.
Report in the App
Always report incidents through the app. Our team investigates every case.
GPS Tracking
All rides are tracked in real time. Your location is always known.
How to Report Incidents
Step-by-step for risk situations.
Identify the Issue
If a passenger causes problems, assess the situation and risk level.
Use the Emergency Button
In risky situations, use the in-app emergency button for immediate contact.
Report the Incident
Afterward, report the incident in the app with full details.
Await Investigation
Our team investigates each case and takes appropriate action.
Safety Tips
Everyday best practices.
Verify the Passenger
Confirm the passenger matches the app details before starting the ride.
Keep Communication
Communicate clearly and inform the passenger about the chosen route.
Avoid Dangerous Areas
When possible, avoid known high-risk areas, especially at night.
Keep Doors Locked
Keep doors locked during the trip and unlock only at the destination.
Trust Your Instincts
If something feels wrong, you may cancel and report. Your safety comes first.
Document Incidents
When possible, document with photos or video (respecting privacy) to support investigation.
Need Help?
In an emergency, use in-app S.O.S. or call the authorities.