Ratings and
Penalties System
How ratings affect your account, score bands, and how to keep improving.
Rating Bands
Your average score influences offers and benefits.
Excellent
5.0 - 4.5
Benefits
- Ride priority
- Premium ride access
- Special bonuses
Very Good
4.4 - 4.0
Benefits
- Normal ride access
- Regular bonuses
Good
3.9 - 3.5
Benefits
- Limited access
- Review recommended
Attention
Below 3.5
Benefits
- Restricted access
- Temporary suspension possible
Penalties
Violations and their score impact.
Negative Rating
Impact:Score reduction
Action:Improve service to recover
Frequent Cancellations
Impact:Reliability score reduction
Action:Reduce unnecessary cancellations
Misconduct
Impact:Negative rating and possible suspension
Action:Maintain professional conduct
Multiple Violations
Impact:Temporary or permanent suspension
Action:Review all rules and improve
How to Improve
Practices that raise your rating.
Be Punctual
Arrive on time and communicate delays when needed.
Keep the Vehicle Clean
A clean, well-kept vehicle leaves a great impression.
Be Polite and Respectful
Treat every passenger with respect and courtesy.
Follow the Suggested Route
Use the app route unless the passenger requests another.
Clear Communication
Communicate clearly and keep the passenger informed.
Safety First
Drive safely and follow all traffic laws.
Questions about Ratings?
Contact us if you have questions about the ratings system.