Payment Policy
Learn about accepted payment methods, processing times, and issue resolution.
Accepted Payment Methods
We offer several convenient options.
Credit card
Major card brands are accepted with secure processing.
Debit card
The amount is debited directly from your account.
PIX
Instant payment with immediate approval.
Digital wallet
Use your prepaid in-app balance.
Cash
Pay the driver directly at the end of the ride.
When Payment Is Processed
Timing depends on the payment method.
Credit or debit card
After the ride
Payment is processed automatically when the ride ends.
PIX
Before or at completion
Approval is instant.
Digital wallet
Immediately
The balance is debited when the ride ends.
Cash
At completion
Payment is handed to the driver at the destination.
Refund Policy
Understand when a refund applies.
Canceled ride
Timeline: immediately or within 5–10 business days
Refunds follow the cancellation policy.
Payment issue
Timeline: after review, within 48 hours
Technical failures are reviewed and refunded when applicable.
Duplicate charge
Timeline: immediately after verification
A confirmed duplicate charge is refunded.
Normally completed ride
Not refundable
No refund applies except in exceptional cases.
Payment Problems
Solutions for common issues.
Payment declined
Check funds and card validity, or try another method.
Duplicate charge
Contact support for review and refund.
Payment not processed
Check your connection and try again.
Digital wallet issue
Check your balance and transaction history.
Payment Security
Protected data
Payments use secure processing and encryption.
Compliance
We follow applicable financial security standards.
Fraud
For unauthorized transactions, contact support immediately.
Payment Problems?
Our team is ready to help.