Usage and
Behavior Rules
Learn expected conduct and prohibitions to keep a safe, pleasant experience for everyone.
Expected Conduct
Recommended practices for a positive experience.
Respect and Courtesy
Treat the driver with respect and courtesy. Use appropriate language throughout the trip.
Safety
Always wear a seat belt. Keep appropriate behavior during the trip.
Passenger Limit
Respect the vehicle passenger limit. Do not exceed capacity.
Luggage
Tell the driver about large or special luggage before the trip. Respect available space.
Prohibited Actions
These actions are strictly prohibited and may result in penalties.
Smoking
Smoking in the vehicle is prohibited, including e-cigarettes and vapes.
Alcohol Consumption
Consuming alcoholic beverages in the vehicle during the trip is prohibited.
Misconduct
Aggressive, offensive, harassing, or uncomfortable behavior toward the driver is not allowed.
Damaging the Vehicle
Damaging, excessively soiling, or causing any harm to the driver’s vehicle is not allowed.
Prohibited Items
Transporting weapons, drugs, illegal substances, or dangerous items is not allowed.
Unauthorized Stops
Do not request stops in prohibited or dangerous places. Respect traffic rules.
Consequences for Violations
Depending on severity, different measures may apply.
Light
For minor behaviors with limited impact.
- Negative rating
- Email warning
Moderate
For important rule violations or discomfort.
- Temporary suspension
- 7 to 30 day block
Severe
For illegal, aggressive, or life-threatening behavior.
- Permanent ban
- Report to authorities
Important Information
Report Problems
If you witness or experience misconduct, report it immediately in the app or contact support.
Ratings
Your ratings help maintain service quality. Be honest and fair when rating drivers.
Emergencies
In an emergency, use the in-app emergency button or call the authorities (190, 192).
Questions or Need Help?
Our team is ready to help. Get in touch.