Safety at Akrid

Ride safety PIN. In app settings (Security code), you set a fixed four-digit code and can enable it for rides. That code is what the driver needs to start the trip: you share it at pickup and the ride only starts after correct validation. The same PIN applies on trips where the option is on, confirming you boarded the right vehicle. Save the PIN before enabling it for rides.

In some cases (for example when a driver requires a code and no valid PIN is stored yet), the platform may generate a one-time ride code and notify you. The general PIN rule is: your code, reused on rides where code security is enabled.

Scheduled rides and privacy. For date/time reservations, chat and shown data follow platform rules to protect identity until near pickup, aligned with what we describe in How it works.

Only after completing registration and validations can a driver go online for rides. That includes documents, identity checks (KYC), vehicle data, and when required, biometrics with liveness to prove the driver matches the registered person.

• Personal documents. Driver license, personal data, criminal background, and proofs are reviewed; where assisted OCR is used, results are validated in onboarding to reduce fraud and errors.
• Vehicle and eligibility rules. Vehicle type (car or motorcycle), category, year, and paperwork follow platform criteria. Requirements such as inspection (ITV) and eligibility are tracked per regional policies.
• Approval before operating. Going live depends on completed steps (contract, documents, biometrics when applicable, vehicle, payments/Connect, etc.). Until onboarding is complete and approved, the driver is not an active partner on the network.

Vehicle, conduct, and rating details for drivers are in Requirements, Accepted vehicles, Ratings and penalties.

Ratings and reputation. Passengers and drivers rate each other after rides. Low scores and recurring issues enter review flows and may trigger usage policies per our conduct and driver documents.

Reports and review. Incidents can be reported in the app and are handled by the team. For reports and ratings, also see Ratings and reports.

Anti-fraud and compliance. Akrid uses technical and operational layers (including risk signals, reviews, and financial alignment) to reduce account, coupon, and payment abuse. The goal is a fair ecosystem for people who follow the rules.

Privacy and LGPD. Personal data processing follows our Privacy policy and the detailed data document.

In-app support. In Messages you can talk to Akrid support: many questions are answered by a smart assistant, with the option to continue with our human team in the same thread. You can also use Contact on the site or the FAQ.