Akrid

    Safety and
    Emergencies

    Your safety is our priority. Learn about safety features and what to do in emergencies.

    Safety Features

    We implement multiple features to keep you safe during trips.

    Verified Drivers

    All drivers go through full document, history and background checks.

    Real-time Tracking

    Every ride is tracked in real time. Follow your trip and share it with contacts.

    Emergency Button

    Quick emergency access in the app connects you directly to the 24/7 safety center.

    Trip Sharing

    Share your live location with trusted contacts throughout the trip.

    What to Do in Emergencies

    Follow these steps if an emergency happens during a ride.

    01

    Use the Emergency Button

    In the app, tap the emergency button. This connects you directly to our 24/7 safety center.

    02

    Call the Authorities

    In immediate danger, call 190 (Police) or 192 (SAMU) right away.

    03

    Report in the App

    After the emergency, report the incident in the app. Our team investigates every case.

    04

    Contact Support

    Our support team is available 24/7 to help and provide needed assistance.

    How to Report Issues

    There are several ways to report problems or safety situations.

    Report in the App

    App

    Use the in-app report feature during or after the ride. Our team reviews every case.

    Call Support

    Phone

    Call our 24/7 support. Our team is always available to help.

    Contact via Website

    Website

    Reach us through the contact page. We respond within 24 hours.

    Safety Tips

    Follow these tips for a safer experience.

    Verify the Driver

    Confirm the driver and vehicle match the app details before getting in.

    Share Your Trip

    Always share your trip with someone you trust, especially at night.

    Sit in the Back Seat

    For greater safety, prefer the back seat of the vehicle.

    Keep Belongings Close

    Keep personal belongings close and visible during the trip.

    Trust Your Instincts

    If something feels wrong, cancel the ride and report it. Your safety comes first.

    Wear a Seatbelt

    Always wear a seatbelt regardless of where you sit.

    Emergency Contacts

    Military Police

    In a police emergency, call 190 immediately.

    SAMU

    For medical emergencies, call 192.

    Akrid Support 24/7

    Our safety center is available 24/7 through the emergency button in the app.

    Report in the App

    You can also report issues through the in-app report feature, available during and after each ride.

    Need Help?

    Our safety team is always available to help.

    Contact usView FAQ