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Fares and ride finalization
Transparency on when the estimate becomes the final fare: the same rules you see in the app, receipt, and Help Center.
Estimate vs. final fare
Before confirming the ride, the app shows an estimate (upfront price). Most trips charge that amount. In the specific cases below, we recalculate using real GPS distance and time.
| Situation | Estimate | When the fare changes |
|---|---|---|
| Normal trip (near destination) | You pay the estimate confirmed at pickup. | Small GPS variations do not change the fare. |
| Much shorter trip (short trip) | Original estimate. | If real distance is under 30% of the estimate and time under 30%, we recalculate with real GPS km/min; the fare may be lower. |
| Drop-off far from destination | Original estimate. | If the driver finishes more than ~1.6 km straight-line from the destination, we recalculate with the real route. The fare does not go below the original estimate (drop-off floor), except for short trip. |
| Route detour | Original estimate. | If the real route is at least 20% longer and 0.5 mi (~0.8 km) beyond planned, and time is at least 15% longer with +2 min, we recalculate; the fare may increase. |
| Traffic / duration fallback | Original estimate. | If real time is at least 20% longer than estimated and exceeds +10 min, we recalculate with real minutes; the fare may increase. |
| Destination change in the app | New estimate shown before confirming. | The passenger may change destination once during the ride. Driver and passenger see the new estimate; the final fare reflects the real route to the new destination. |
On the receipt
If the fare was adjusted at completion, the receipt (PDF and email) includes a “Why did the fare change?” section with the recorded reason.
Fare review
Disagree with the charged amount? Request a review within 14 days:
- Open Messages in the app or Help Center after the ride.
- Select the ride and tap “Review fare” (within 14 days of completion).
- Describe the reason (wrong route, incorrect charge, destination change, etc.).
- Our team reviews within 48 business hours and replies on the same channel.